FREQUENTLY ASKED QUESTIONS...
What should I expect to happen from when I arrive to when I leave whilst Covid restrictions are in place?
You arrive at our entrance and Gare greeted by a member of staff who will check your tickets. Please arrive 10-15 minutes early where possible to speed up your entry process. Having purchased your tickets in advance also tells us you have read our terms and conditions and checked the liability waiver.
You will then check in with the NHS app and sanitise your hands ahead of entering the building.
You then approach skate exchange and hire your skates and protective gear unless you have brought your own
From skate exchange you will be shown to the area where you can change into your skates. Lockers are available if you have valuables you don't want to leave unattended. Non skaters will be shown to a table either inside our outside in our lovely Yarden.
You then go and enjoy the skating experience
Each slot is 1.5 hours long and during this time you can go on or off the rink and enjoy the experience as you choose.
Ten minutes before the end of your slot time the rink will be closed and you go and change out of your skates and return them to a member of staff or skate exchange. You collect your belongings from a locker if you used one and exit the building.
Can I buy tickets on the door?
You can buy tickets on the door if they are available. As we are currently operating at a very reduced capacity to keep our customers safe we strongly advise you look online to see if there are spaces available at the slot you want and then purchase tickets online in advance to avoid disappointment
How many tickets can I book at one time?
At the moment up to groups of 6 from one household can book tickets together
Can I come without having to skate?
Of course! You can purchase a non skating ticket which permits you entry to IWF Rollerdrome and then you can enjoy the atmosphere with some lovely food and drink whilst those who want to skate do.
Is there a safe place to store our belongings?
Yes, we have some lockers available.
What is your refund policy?
Unless we have to cancel or postpone a slot due to Covid, we don’t offer refunds. However if you feel you cannot make your slot we will look at rearranging it for you. We are also exploring a way we can set up a community resell system so you could sell on your ticket to another person ….. We will let you know when we have implemented this
Is there food and drink available?
Yes, we have a selection of hot and cold drinks, both soft and alcoholic and a delicious food menu to choose from. Details of our menu will shortly be updated to our website.
How old do I have to be to come and skate?
Some skating slots are adult only slots and require all attendees to be over 18. Some slots are family friendly and are open to people of all ages provided they are accompanied by a responsible adult over 25. Under 3s should not skate but can come and watch with their parents or guardians.
What size skates do you have, and can we hire some there?
We have from Children's size 6A, all the way through to Adult Size 13.
As an introductory offer, Skate hire is included in your £12 ticket price, and we have plenty of Skates available too. Don't worry if you don't have your own, we've got you covered!