TERMS & CONDITIONS
1. All guests must provide the booking confirmation/ticket upon arrival to Invisible Wind Factory
2. Cancellation policy: We do not offer refunds for cancellations, however, will offer to reschedule if notified at least 48hrs before the booked slot.
Rescheduling your booking:
a. If you can’t make your booking for whatever reason, we will be happy to reschedule your booking. In order to reschedule your booking, we will need a minimum of 48 hours’ notice prior to your booked time slot.
b. Providing we receive the minimum 48 hours’ notice we can reschedule your booking to a time slot, where available. You are permitted to reschedule your booking for a period of 12 months from the date of your original booked slot.
c. If you have made your reservation less than 48hrs before the time of the booking, and decide not to attend, we won’t be able to offer you a reschedule or a refund.
d. In rare circumstances, we may have to cancel your booking as a result of events outside of our control, we will endeavour to provide you as much notice as possible and reschedule your booking to another available time slot agreed with you.
3. Once you have completed your booking, we cannot guarantee any further availability at a later date or time if you wish to increase your booking size. Under normal circumstances, should you want to increase your booking size, you will need to create a new booking using our live bookings portal.
4. We have a strict challenge 25 policy and under 18s may only enter the venue if accompanied by a responsible adult over 25. IWF reserves the right to request valid identification from any ticket holder before entry to the venue or purchase of an alcoholic beverage once in the venue: valid passport, driving licence or PASS card – only the original documents and only the ID specified are accepted. We have a ‘drink aware’ approach and anyone who is too intoxicated to participate safely will be asked to leave the venue
5. If you have booked a student or group package, all guests within the party must also have valid student ID or in order to qualify for the discount. If any members of the party do not have relevant ID, the difference in value will be required to be paid on arrival.
6. You must aim to arrive 15 minutes prior to your booked time slot to give you enough time to get checked in, grab your boots and not miss out on any skate time. If you are late, you may not be able to make up this time later. Please inform us at the earliest opportunity if you are running late by sending a message to our Facebook page or Instagram page @iwf.rollerdrome
8. Before you skate, you will receive a safety induction. You are required to comply with these conditions to ensure that the venue is a safe place for you, your group and other skaters. Failure to comply with any of our terms or conditions in
9. Photography and filming; all guests must be aware of and consent to photography & filming, that may be used for PR & Marketing purposes.
The On the Rink Code of Conduct must be followed at all times
Additional Covid 19 social distancing temporary conditions
10. In order to adhere to social distancing rules, larger parties must be in groups of no more than 6 before going on the rink. However, you must remain socially distant according to current government guidelines.
11. All Covid-19 regulations that are in place at the time of your booking slot must be adhered to, a full list of these regulations is available at the check in area on the day of your booking.
12. You may be requested to take a temperature check upon your arrival, should your temperature show above 38c on two occasions, your whole group will be asked to go home and self-isolate under the guidelines from Public Health England.
CODE OF CONDUCT
Drinks and food including water are not to be taken on the rink.
Please follow the direction of flow when on the rink.
Chewing gum in the the venue is not permitted at any time.
E-cigarettes are only permitted in the designated outdoor smoking area.
Only food and drink purchased on site is to be purchased at IWF.
All personally owned skates must be clean and in safe condition to be used on the rink, no missing wheels or sharp edges for example. Staff may ask to inspect your skates at any time.
Protective gear must be worn on the rink. Anyone who does not follow this rule does so completely at their own risk.
Socks must be all people wearing hired skates.
Reckless or dangerous behaviour on the rink is not permitted and anyone engaging in such behaviour may be asked to leave the rink.
ALL SKATING IS AT TOUR OWN RISK AND YOU HAVE A RESPONSIBILITY FOR YOUR OWN SAFETY AND THAT OF THOSE YOU SHARE THE RINK WITH.
INFORMATION WE COLLECT
The type of personal information we collect (if applicable) includes the following: a) Name, b) Contact information including email address and, in some instances, telephone number, c) Demographic information such as postcode, preferences and interests, d) Other information relevant to customer surveys and/or offers or competitions e) Facebook or Instagram user ID if you contacted us using social media, f) recipient names and addresses where you have sent a gift directly to recipient at alternative address, g) IP address h) your marketing communication preferences i) your purchase history with us j) your browsing history on our website.
We collect personal information from you when you (i) sign up for our mailing list, (ii) purchase a product from us, (iii) e-mail us or post content on our social media pages. Credit card information used to pay for purchases is held securely at a financial services approved location and cannot be accessed by us.
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you in order to improve the service and marketing that you receive from Invisible Wind Factory Ltd You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.
WHAT WE DO WITH THE INFORMATION WE GATHER
We use such personal information collected through this Website for the purposes of:
We may use the information for the purposes of fraud detection and prevention and enhancing safety on our website. We may store the personal information that you give to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the services.
We have a legitimate interest in obtaining and using the information as set out above in being able to provide and improve the service and marketing that you receive from Invisible Wind Factory Ltd. If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org and you can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at email@example.com Personal data collected via the Services is controlled by Invisible Wind Factory Ltd. In the event that you would like to view a copy of the information that we hold on you, you may do so at any time by requesting a copy to be sent you on the following email address: firstname.lastname@example.org
WHO WE SHARE YOUR INFORMATION WITH
We use Wix to host our website--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy
It is possible we could sell our business to a third party or re-organise our business or become insolvent. In that scenario, our database of customers is one of the biggest parts of that business and so we would need to share it with the third-party buyer and their advisers. This is in the legitimate interests of selling our business. We may also expand our group of companies and in this scenario we may share your data within our group in order to improve our products and services and because of some of our internal support services may be shared across the group. This is in our legitimate interests of cost efficiency and growing our business.
From time to time, we may need to transfer your data to trusted third party partners in countries outside of the EU in order to complete the activities listed above. In such an event, we will ensure that those third party partners comply with all relevant data protection legislation in force in the EU from time to time. We shall not sell, share, hire or otherwise deal in any of your personal information or Registration Information with third parties unless you give us specific permission to do so when you register or through a subsequent affirmative confirmation on the Services.
LINKS TO OTHER WEBSITES
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.
The Website places cookies, which are small data files, on your computer or handheld device. Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and app. The ICO provide an extensive explanation of the ways that you can block cookies, please visit
https://ico.org.uk/for-the-public/online/cookies/ for more information on how to block cookies.
Please note that if you wish to share a product on a third-party website (such as Facebook, Instagram etc) you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. By using and/or browsing the Website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the Website.
CONTROLLING YOUR INFORMATION
You may exercise any of the rights described in this section by sending an email to email@example.com. Please note that we will ask you to verify your identity before taking further action on your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Rectification of Inaccurate or Incomplete Information. You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Account).
Data Access and Portability. You have the right to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure. We generally retain your personal information for a period of six years after your last active use of our website (in line with our legal obligation to keep order information for this duration for tax, legal reporting and auditing obligations). If you no longer want us to keep your information, you can request that we erase your personal information . Please note that if you request the erasure of your personal information:
a. We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
b. We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
c. Additionally, some copies of your information (e.g. log records) may remain in our database, but are disassociated from personal identifiers.
Withdrawing Consent and Restriction of Processing. Generally we do not rely on consent as legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Where you have provided your consent to the processing of your personal information to Invisible Wind Factory you may withdraw your consent at any time by by sending a communication to Invisible Wind Factory specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, you have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims.
Objection to Processing and Profiling. You are entitled to require Invisible Wind Factory not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Invisible Wind Factory will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
The security of your data is very important to us. With this in mind we will take all appropriate steps to protect your data and will treat it with the utmost care and attention.
We use ‘https’ technology to secure access to all areas of our websites and apps. Access to your personal data is password-protected, and sensitive data such as payment card information is held securely by our 3rd party payment providers, and tokenized to ensure it is protected. We ensure that our systems are regularly monitored for possible vulnerabilities and attacks.
Lodging Complaints. You have the right to lodge complaints about the data processing activities carried out by Invisible Wind Factory Ltd before the Information Commissioner's Office. In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so or it is required for the provision of our services as detailed above. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.